Detection
Automated alerting notifies the on-call engineer, who classifies severity within the documented triage window.
Service status
Availability reporting, in preparation
A public status page with real-time component health, uptime history and incident timelines is part of the Trust roadmap. This page describes what it will cover and how incidents are communicated today.
In preparation
Planned components
- Planned
casaios web application
Core product interface
- Planned
API
Public and integration endpoints
- Planned
AI services
Assistant and inference features
- Planned
Authentication
Sign-in and session management
How incidents are communicated today
Notification
Customer administrators receive email updates for incidents that affect availability or data integrity.
Post-incident
A written summary with cause, impact and corrective actions is provided on request for major incidents.
Availability targets and measurement methodology will be published in the Service Level & Availability Statement.
View the statement